Ophidia Small Shoulder Bag

Returns and Refund Policy for MAYFEYR

At MAYFEYR, we are dedicated to providing you with a premium shopping experience. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, our returns refund policy ensures a smooth and hassle-free process.

Cancellation Policy

We understand that plans can change. You can cancel your order within 24 hours without any fees. After this window, a cancellation fee of SGD $25 will apply to cover processing costs. Please note that once your order has shipped from our European warehouse, cancellations are no longer possible.

• Within 24 Hours: No cancellation fee.
• After 24 Hours: A cancellation fee applies.
• After Shipping: No cancellations.

To cancel your order, please contact us at care@mayfeyr.com as soon as possible.

Return Policy

We want you to shop with confidence. If your purchase isn’t quite right, you can initiate a return within 7 days of receiving your item.

Return Fees

• Singapore customers: A flat return fee of SGD $50 per item will apply and be deducted from your refund.
• International customers: Return shipping costs, duties, and taxes will be deducted from your refund.

Conditions for Returns

• New and Unused: Items must be in their original condition, with all tags and packaging intact and free from signs of wear, damage, or alterations.
• Complete: All accompanying accessories, manuals, and gifts must be returned in their original state and packaging.

Free Returns for Incorrect or Faulty Deliveries

If there is an issue with your order due to an incorrect or faulty delivery, we will offer a free return with a full refund. This includes the following scenarios:

• Model Number: The model number differs from what is mentioned on the product page.
• Colour: The color differs from what was described on the product page.
• Size: The wrong size was delivered (note: a 10% discrepancy in measurements is acceptable).
• Defective Items: Returns are accepted for defective items after review. MAYFEYR reserves the right to determine whether a product is defective.

How to Initiate a Return

1. Click the profile icon in the store’s navigation or visit our returns page.
2. Log in to your account:
   • Enter your email address in the “Email” field and click “Continue.”
   • Check your email for a six-digit verification code, and enter it on our site.
3. Select the order and items you want to return.
4. Choose a return reason and add a note for our team.

Alternatively, you can contact our customer care team at care@mayfeyr.com with your order details, and they’ll assist you with the process.

Refund Policy

Once we receive and verify your returned item, we’ll process your refund to the original payment method. Refunds may take up to 10 working days, depending on your payment provider’s processing times.

Exchange Policy

We don’t currently offer exchanges. If you’d like a different item, you can return your purchase for a refund and place a new order for the one you want.

Important Notes

• All returned items will be reviewed to ensure they meet our return conditions.
• Singapore customers: A flat return fee of SGD $50 per item will apply and be deducted from your refund.
• International customers: Return shipping costs, duties, and taxes will be deducted from your refund.

If you have any questions or need assistance, please contact our customer care team at care@mayfeyr.com.